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Refund Policy

Effective date: November 8, 2026 · Last updated: November 8, 2026

This policy explains when we refund a payment for a SIE Exam Practice Test plan and how to ask. It forms part of our Terms of Sale and applies to every plan: Weekly, Monthly and 3-Month.

Before you buy: you can take 1 practice test every 7 days free without an account, or 3 every 7 days with a confirmed account, and every plan starts with a 1-day free trial. Use them to check that the questions suit you before you pay.

1. When you get a full refund

You get a full refund of a payment if you ask within 3 days of that payment, unless, since that payment, you have:

  • used paid features for 2 hours or more, or
  • completed 5 or more practice exams.

This applies to the first payment and to each renewal payment. The 3 days count from the date PayPal took the payment. After a free trial, that is the day the trial ended.

2. Always refunded

  • Charges made in error. A duplicate payment, a charge after you canceled, or a charge you did not authorize is always refunded in full.
  • Account closed by us. If we close your account for a reason other than a breach of the Terms of Use, we refund the unused part of your current period.
  • Plans withdrawn. If we stop offering plans, we refund the unused part of your current period.
  • Where the law requires a refund.

3. The free trial

The free trial has no payment, so there is nothing to refund. If you cancel before the trial ends, you are not charged. See Terms of Sale, section 5.

4. When we do not refund

  • A payment more than 3 days old, unless section 2 applies.
  • A payment after which you used paid features for 2 hours or more, or completed 5 or more practice exams.
  • A plan suspended because the Terms of Use were broken, for example by sharing an account or copying questions.
  • Your result on the real SIE, a change to your exam date or a decision not to take the exam. FINRA's exam fee is paid to FINRA and is a matter for FINRA.

Cancelling a plan stops future payments. It does not by itself refund a payment already taken. You keep access until the end of the period you paid for.

5. How to ask for a refund

Email [email protected] from the email address on your account and tell us:

  • the plan and the date of the payment, or forward your PayPal receipt
  • the reason, if the charge was made in error

We check the payment and your use since that payment, then reply by email.

6. How the money comes back

Refunds are made through PayPal to the PayPal account or card you paid with. We cannot refund to a different account, by check or in cash. PayPal shows the refund in your account, and a card refund can take a few business days to appear, depending on your card issuer.

When a payment is refunded, the period it paid for ends and your account goes back to free use. Your practice record stays in your account.

7. Please talk to us before disputing a charge

If a charge looks wrong, email us before opening a PayPal dispute or a chargeback with your bank. We can usually sort it out faster.

8. Changes to this policy

If we change this policy, we update the "Last updated" date at the top. The policy in force on the day of a payment is the one we apply to that payment.

9. Contact

Refund questions: [email protected].

By buying a plan on SIE Exam Practice Test you acknowledge that you have read this Refund Policy.